Your privacy is very important to us. Frequent Flyer Depot has created this Privacy Policy to demonstrate its firm commitment to privacy and security. This Privacy Policy describes how Frequent Flyer Depot collects and uses personal information that you may provide to us. Frequent Flyer Depot requests that you read this Privacy Policy carefully and in its entirety as it relates to your rights regarding your personal information.
This Privacy Policy applies to all Frequent Flyer Depot Internet sites and services that display or link to this Privacy Policy. Once you leave this site, the privacy policy of the site to which you link to shall apply.
1. Notice
Personal Information Frequent Flyer Depot Collects and How It Is Used
Frequent Flyer Depot collects information in different ways from individuals who access the various parts of our services and the network of Internet sites accessible through or utilized by our services and our company. We use this information primarily to provide the services and may also use it to provide a customized experience as you use our services and share such information with third parties as described herein. Your personal information collected is disclosed if: (i) necessary for the provision of our services; (ii) we have received your permission beforehand; (iii) we specifically state that we will; or (iv) we believe that such disclosure is required by law.
You may be asked to provide certain personal information when you use our services and/or sites, such as name, address, telephone number, billing information (such as a credit card number), and travel plans or arrangements. Unless expressly stated otherwise, the personal information collected is used for the provision of our services and is shared among Frequent Flyer Depot and its related companies, affiliates, subsidiaries, partners, and agents, the global distribution systems (GDS), industry reporting authorities, and travel and related suppliers as necessary for the services provided. Frequent Flyer Depot may also generate non-personal identifying and aggregate profiles from personal information. We may use this aggregated and non-personal identifying information to sell advertisements that appear on the services or to enhance the services.
Frequent Flyer Depot and its related companies, affiliates, and subsidiaries may receive personal information from job applicants which may be shared and transferred in accordance with this Privacy Policy. Frequent Flyer Depot occasionally hires other companies to provide limited services on our behalf, such as for fulfillment, survey, statistical analysis, or background and credit check purposes. Such companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
Personal information collected on Frequent Flyer Depot Internet sites and services may be stored and processed in the United States or any other country in which Frequent Flyer Depot or its related companies, affiliates, subsidiaries, partners, subcontractors, or agents maintain facilities, and by using a Frequent Flyer Depot Internet site or service, you consent to any such transfer of personal information outside of your country.
Frequent Flyer Depot may be acquired, merge with another business, acquire, or buy other businesses or assets. In such transactions, personal information is generally one of the transferred business assets. In such an event, both personal and non-personal identifying information will be part of the transferred assets.
“Cookies” and How Frequent Flyer Depot Uses Them
A “cookie” is a small data file that can be placed on your hard drive when you visit certain Internet sites. Frequent Flyer Depot may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks. We also use cookies to save your settings and to provide customizable and personalized services. Additionally, be aware that if you visit non-Frequent Flyer Depot Internet sites where you are prompted to login or that are customizable, you may be required to accept cookies. Advertisers and partners may also use their own cookies. Frequent Flyer Depot does not control the use of these cookies and expressly disclaims responsibility for any information collected through them.
Voluntary Customer Surveys
Frequent Flyer Depot may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain confidential, even if the survey is conducted by a third party. Participation in our customer surveys is voluntary. We take the information we receive from individuals responding to our customer surveys and combine (or aggregate) it with the responses of other Frequent Flyer Depot customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information).We then use the aggregated information to improve the quality of our services to you and to develop new services and products. This aggregated, non-personal identifying information may be shared with third parties.
Age
This site is not directed to children under 13 years of age and Frequent Flyer Depot does not knowingly collect personal information from children. Children under 13 years of age should not use this site to submit any personal information about themselves.
2. Choice
It is Frequent Flyer Depot policy not to use or share the personal information about individuals in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses. However, Frequent Flyer Depot may disclose personal information about individuals or information regarding your use of the services or Internet sites accessible through our services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: (i) to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; (ii) if we believe that it is necessary to identify, contact, or bring legal action against someone who may be violating our terms of use or other policies; (iii) to operate the services properly; or (iv) to protect Frequent Flyer Depot and our customers. You may choose not to provide any or all of the personal information that is requested or choose not to have your personal information shared with a third party. By so choosing, however, you may limit your ability to receive some or all of our services. In the event you do not want your personal information shared, please contact us as provided in Section 9 below with your specific request and within a reasonable time we will cease disclosure of your personal information as requested.
3. Onward Transfer
Some Frequent Flyer Depot products and services are offered in conjunction with a nonaffiliated partner or service provider. To provide some of these products and services, the partner or service provider may need to collect and maintain personal information. In these instances, you will be notified before any such data is collected or transferred and may decide not to use that particular service or feature. Frequent Flyer Depot will share nonpersonal identifying and aggregate information (except as described herein) with such partners or service provider in order to administer the co-branded products or services offered.
Frequent Flyer Depot will also provide your personal information to one or more GDSs, industry reporting authorities, Internet booking engines, and other travel and related suppliers and vendors as necessary to fulfill your travel arrangements and services. Frequent Flyer Depot does not exercise any control over any such parties. Personal information of job applicants and employees of Frequent Flyer Depot and its related companies, affiliates, and subsidiaries will only be transferred in accordance with this Privacy Policy.
At some Internet sites, you can purchase products and services or register to receive materials, such as a brochure, a catalog, or new product and service updates. In many cases, you may be asked to provide contact information such as your name, address, email address, phone number, and credit/debit card information. Frequent Flyer Depot has no control over the third parties’ use of any personal information you provide when placing such an order. Please exercise care when doing so. Such sites may follow privacy policies that differ from the provisions provided herein. Frequent Flyer Depot is not responsible for and expressly disclaims any and all liability related to actions of such linked sites, their privacy policies, or the content of such sites.
4. Access
Frequent Flyer Depot allows you to have access to your personal information to ensure its accuracy. If you become aware of any inaccuracy in your personal information or wish to review or inquire about your personal information we may have, please submit your specific request as provided in Section 9 below. Any changes will be made within a reasonable time period and in accordance with applicable privacy laws. As permitted by law, Frequent Flyer Depot reserves the right to charge a reasonable administrative fee to cover the costs of providing any access or review of your personal information.
5. Security
Services and Internet sites we sponsor have security measures in place to protect from the loss, misuse, and unauthorized access, disclosure, destruction, and alteration of personal information under our sole control. Frequent Flyer Depot also implements measures to protect your personal information off line. Access is restricted to employees who have a “need to know,” and those employees must use passwords to access the personal information. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee, ensure, or warrant that our security measures will prevent illegal or unauthorized activity related to your personal information.
If a password is used to help protect your personal information, it is your responsibility to keep your password confidential. Do not share such information with anyone. If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your password and personal information from subsequent users.
6. Data Integrity
Frequent Flyer Depot uses the personal information you provide to us only for the purposes for which you submit such personal information and not in any way that is contrary with the purposes for which it was collected or otherwise stated in this Privacy Policy. We request from you only that personal information which is necessary to provide the services you access or for your employment by Frequent Flyer Depot, as applicable, and we will take reasonable steps to ensure that personal information we receive from you is reliable for its intended use, accurate, complete, and current, including providing mechanisms by which you can amend or update your personal information.
7. Enforcement
We have established internal procedures to monitor our compliance with the Safe Harbor Program and applicable privacy laws. If you believe that Frequent Flyer Depot has not complied with this Privacy Policy with respect to your personal information, you may send your questions and concerns as provided in Section 9 below. Please describe in as much detail as possible the ways in which you believe that the Frequent Flyer Depot Privacy Policy has not been complied with. We will investigate your complaint promptly. If your inquiry is not reasonably resolved, Frequent Flyer Depot will cooperate with the relevant European Data Protection Authorities to resolve the issue, as applicable.
8. Changes to This Privacy Policy
Frequent Flyer Depot reserves the right to revise, amend, or modify this Privacy Policy at any time and in any manner. When we post changes to this Privacy Policy, we will update the “last updated” date at the top of this Privacy Policy. By using this site, you consent to the collection and use of your personal information by Frequent Flyer Depot in accordance with this Privacy Policy. Your continued use of this site after any changes constitutes your acceptance of any new terms.
9. Your Questions and Comments
To access your personal information, change or update your personal information, inquire about this Privacy Policy, or issue a complaint, please contact us via one of the methods listed below:
To contact us via postal mail, send correspondence to:
To contact us via telephone, 7 days a week 9am to 9pm CST:
To contact us via email:
HOURS OF OPERATION:
Monday thru Saturday:
Office hours:
9am to 6pm CST
Phones answered:
9am to 9pm CST
Sunday:
Office Closed
Phones answered:
9am to 9pm CST
TOLL-FREE INTERNATIONAL:
1-866-327-0151 (buy tickets)
1-866-447-0040 (sell miles)
EMAIL:
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| Grapevine, TX 76051 |
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